Refund policy

You can use our sample packs to create, produce and release your own productions without paying We Sound Human any royalties. Our products are "license-free" because you buy the license to use our products when you buy that specific product. The only thing you are not able to make with our products is a sample library like the ones we sell. You can't resell, loan, or rent any of the We Sound Human products you have purchased. Below is a copy of our general license agreement:

The samples contained on our products are licensed, not sold to you, the individual end-user, by We Sound Human. This non-exclusive, non-transferable license is granted only to the individual end-user who has purchased an unopened, new, and lawfully made copy of this product from a dealer or distributor authorized by We Sound Human. All samples remain the property of We Sound Human and are licensed only for use in the creation of a recorded or live performance that includes the licensed samples as part of a derivative musical work created by the licensed end user. This license expressly forbids resale, rental, loan, gift or transfer of these samples in any format or via any medium, except as part of a derivative musical work. This license does not allow you to include the samples, whether unmodified or as part of a derivative work, in any music library or sample library product. However, a "special use" license may be requested free of charge, if you wish to use this product as part of a musical work intended for use with music libraries (some conditions apply, and We Sound Human retains the right to refuse any request that does not meet those conditions). Any unlicensed usage will be prosecuted to the maximum extent possible under the law.

We have an exchange policy because your satisfaction is important to us. For products purchased from We Sound Human, you can not return a product for a refund, but you can exchange a product one time only, within one week of your receipt of the product. Any software requiring registration (i.e.Kontakt, etc.) can not be exchanged if the product has been registered.

In order to exchange, you must call our Customer Service Department to obtain a Return Authorization number (products that arrive to us without a Return Authorization number will be refused). Then send your original product back to us, and as soon as we get it, we'll get your new product right out to you. All you are responsible to pay for is shipping, or the difference if your new product is more expensive than the original.