STEP-BY-STEP GUIDES
Downloading & Unzipping Your Files
Everything you buy lands in your account the moment your order goes through — and we email you a link as well. Nothing to install, no licence key, no waiting.
If something isn't opening, it's almost always the browser rather than the file. The fixes below cover it.
Where your files are
Log in to your We Sound Human account and everything you've ever bought is there, on any device, whenever you want it.
We also email a download link with your order confirmation. If it hasn't arrived after a few minutes, check spam — and if it's not there either, email us and we'll resend it.
Download links refresh every time you open your account, so you never need to worry about an old link going stale. If you saved a file link directly rather than the account page, just go back to your account and start again.
What to download
Short version: if there's a DAW-Ready Session for your DAW, take that. If there isn't, take WAV. Everything else is optional.
Every format contains the same music — the difference is only how it's packaged, so downloading several usually means downloading the same content twice.
When the download won't open or unzip
This is the common one, and it's nearly always a browser setting rather than a damaged file.
"Decompression failed" on Mac
If you're in Safari and you see decompression failed, or the archive opens as a folder with nothing useful in it, Safari's Open "safe" files after downloading setting is the cause. Safari tries to unzip the file while it's still arriving, fails, and reports an error on a file that's actually fine.
Two ways to fix it:
- In Safari, go to Settings → General and switch off Open "safe" files after downloading. Download again, then unzip it yourself.
- Or download in Chrome or Firefox instead, which don't do this.
If the file has already downloaded and won't open, don't re-download straight away — try opening it with The Unarchiver (free, Mac App Store) first. It handles large archives more reliably than the built-in Archive Utility.
Nothing happens when you click download
The download opens in a new window, so a pop-up blocker will stop it silently.
Safari: a small icon appears in the address bar when a pop-up is blocked. Click it and choose to allow pop-ups for our site. Downloads will work from then on.
Chrome: check that Pop-ups and redirects is allowed for wesoundhuman.com — the blocked-pop-up icon sits at the right-hand end of the address bar.
The download stops partway
Some of these files are large. If a download cuts out before it finishes, the archive will be incomplete and won't open.
Use a wired connection if you can, avoid putting the machine to sleep mid-download, and take one library at a time rather than starting several at once.
Unzipping
The archives are ordinary .zip files. No password, no special software.
Mac: double-click to unzip. If it fails or the result looks wrong, use The Unarchiver instead.
Windows: right-click and choose Extract All. If you have 7-Zip or WinRAR, either is more reliable on large archives than the built-in extractor.
Move the unzipped folder wherever you keep your samples — an external drive is fine — and point your DAW at it. Nothing needs to live in a particular location.
What the folder names mean
Once it's unzipped you'll see a folder for each kit, and the name tells you everything you need to know about it: which kit it is, the tempo it was played at, and the key it's in.
The number at the front is the kit number — kit one, kit two, and so on through the library.
After that comes the tempo and the key. A kit recorded at 120 BPM in D major carries 120 D. The same kit in D minor reads 120 Dm. A lowercase m means minor; no m means major.
Most kits are in 4/4 and say nothing about it. Where a kit is in something else the meter appears in the name too — 3-4, 2-4. If there's no meter in the name, it's in four.
The files inside carry the same information, plus the instrument and the song section. So a file name tells you what it is, where it belongs, and what it will sit against, without opening anything.
Want to move a kit to a different tempo or key? That's covered per DAW here →
If you've hit a download limit
There's a cap on how many times a file can be pulled, so links don't get passed around. It sits well above anything normal use will reach.
If you've somehow hit it — a new machine, a drive failure, a few false starts — just email us and we'll open it back up. No questions.
Still stuck?
Tell us your operating system, which browser you're using, and what you're seeing on screen. That's usually enough for us to sort it in one reply.