FAQ

We offer a 100% Happiness Guarantee on all of our products.

We're super proud of our libraries and want you to check them out!

If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles. All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized We Sound Human Reseller/Retailer. Any products purchased with an authorized We Sound Human Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailer's return policy).

Refund process

Please complete our contact form for Technical Support notifying us that you have successfully used the product with your system but would like a refund.Reason for requesting a refund (this is to help us make the product better for other users)Once the process is complete, We Sound Human will refund in the amount of the full purchase price.

Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.

support@wesoundhuman.com

We Sound Human Licensing Agreement

You can use the full versions of our samples, loops and instruments to create, produce and release your own productions without paying We Sound Human any royalties (ie. Royalty Free). The full and test drive versions of our products is "license free" because you buy the license to use our products when you buy that specific product. The only thing you are not able to make with our products is a sample library like the ones we sell. You can't resell, loan, or rent any of the We Sound Human products you have purchased. The free versions of our products are for testing purposes only and are not covered by the end-user licensing agreement or royalty-free usage. Below is a copy of our general license agreement:

End-user License Agreement

The samples contained herein are licensed, not sold to you, the individual end user, by We Sound Human. This non-exclusive, non-transferable license is granted only to the individual end user who has purchased a lawfully made copy of this product from We Sound Human or a distributor authorized by We Sound Human. All samples remain the property of We Sound Human and are licensed only for use in the creation of a live or recorded performance that includes the licensed samples as part of a derivative musical work created by the licensed end user. This license expressly forbids resale, rental, loan, gift, or transfer of these samples in any format or via any medium, except as part of a derivative musical work. The samples may not be included, whether unmodified or as part of a derivative work, in any sample library or virtual instrument product. If you use this product in the creation of a music library, or music intended to be included in a music library catalog, you cannot use the demonstration mix track files or recreate the demonstration mix track, you can only use the other files to create a derivative musical work. When present, the demonstration mix track files contain the word “demo” in the file name. Some products do not contain any demonstration mix track files or demo files. All rights not expressly granted herein are exclusively reserved by We Sound Human.

Can you use We Sound Human products in the making of Production Music or Music Libraries?

Yes! We Sound Human makes loops and virtual instruments. All virtual instruments are licensed to you for use in the creation of music, including Music Libraries. Our loop libraries commonly are in construction kit format. This means that we have created an entire song and presented you with the stems or individual tracks. The mix track or the demo track cannot be used for the creation of a music library and you can not recreate the mix track or demo track for the purpose of a music library. The stems or files, other than the mix track or demo track, can be used in the creation of library music.

Can I use We Sound Human products to create a Loop Library or a Virtual Instrument?

No, sorry, We Sound Human libraries or the elements of loop libraries cannot be used to create other loop libraries or virtual instruments. We Sound Human Virtual Instruments cannot be used in the creation of any Loop library or any other Virtual Instrument.

Is the Test Drive Format of the We Sound Human products covered by the Licensing Agreement?

Yes! The Test Drive versions of our products are covered by the protection and royalty-free coverage the above license agreement provides.

Are the Free Packs of the We Sound Human products covered by the Licensing Agreement?

The free packs of our products are for demonstration purposes only and not covered by the protection and royalty-free coverage of the above license agreement.

Dieguis Productions is now We Sound Human. Same people, same great sounds, but with an easier name to pronounce ;)

If you have purchased any of our libraries from our distributors and would like to apply those products to your We Sound Human account, please let us know and we'll be happy to help!

support@wesoundhuman.com

We want to get you creating right away so we’ve created a series of resources for you that many of our customers find helpful in order to get set-up and creating quickly.

We’ve created a Getting Started area with tons of videos and resources and helpful stuff to get you creating now, and make sure that you get the most value out of your library right away!

Yes! We've created a video walkthrough for every library so you can watch all of the juicy details on how to. Watch any of our library walkthroughs and video series.

Choose Sample Libraries or Kontakt Libraries

Unfortunately the Kontakt editions or our libraries will not work with the free Kontakt Player and will not work as a stand-alone VST instrument. The full version of Kontakt 5.6.5 or higher is required to use the Kontakt editions of our products.

HOWEVER, you can use the Sample Libraries | Edition natively with all of today's DAW's and software like FL Studio, Ableton, Logic Pro X, ProTools, Cubase, Studio One, Garageband, and all of today's looping software.

We Sound Human’s Kontakt Performance Engine, is a collection of custom scripted Kontakt instruments that give you access to this magic; and then provide you with the engine to quickly and easily make the performances your own.

Click here to access the online manual with all of the tips, tricks, and how to.

Our Test Drive option enables you to try any of our libraries for just $20.

1. Choose Your Test Drive.

Select the Test Drive edition of any of our libraries for just $20. You can also use our "Sound Guide Quiz" to find your perfect sounds.

2. Whats Included

The Test Drive edition includes 2-3 kits, chosen from the complete deluxe edition of the library.

3. Upgrade On Us!

Once you've selected your format and made your purchase, we'll send you a discount code for $20 which you can apply towards the Deluxe edition if you like it .... We know you will :D

Get the complete details on how to try any of our libraries for just $20 here.

Our sample libraries come with the following formats:

Apple Loops

Apple Loops are compatible with Logic Pro X, Garageband, Apple Logic Express, Soundtrack Pro, and more, and enable you to adjust and adapt to different tempos and keys automatically due to the encoded hit-points and other metadata contained alongside the audio.

Multitrack Drums

Multitrack Drums are provided in the WAV file format and contain each of the drum kit pieces like Kick, Snare, Hat, and more as there own separate file, allowing you to have complete control over each of the drum kit elements in your mix. The multitrack recordings of performances contain the complete studio session with nothing held back.

Rex

Rex2 Loops compatible with Propellerhead Reason, PreSonus Studio One, Steinberg Cubase, Steinberg Nuendo, Cockos REAPER, Apple Logic, Digidesign Pro Tools, Ableton Live, Cakewalk Project5, Cakewalk Sonar, Image-Line FL Studio, MOTU Digital Performer, MOTU Mach 5 (software sampler), and Synapse Audio Orion Platinum, among others and are similar to contain metadata along with the audio that allow for additional functionality like time-stretching.

Wav/Acid

WAV files are the industry standard and compatible with all of today's major sampling and looping software on the market including FL Studio, Ableton, Logic Pro X, Steinberg Cubase, Presonus Studio One, Cockos REAPER, Digidesign Pro Tools and many more. The Acidised Wave files contain additional metadata similar to the Apple Loops and Rex2 formats that allow for additional time-stretching, looping, and tempo functionality. Whilst they are likely to work in all software programs that support the .wav format, they may not display the looping and tempo information in some programs.

We Sound Human loves giving away free sounds, samples, and loops. You can find them here.

Yup! Click here to access our complete online guide and faq with all of the tips, tricks, manuals, and everything you need to answer your question.

How to Create Account

1. On the website press login icon in the upper right navigation area.

2. Under “Create Account” fill in your information.

3. You're all set.

How to Login To Your Customer Account

1. The login area is in the upper right area of any page on the website.

2. Login using user name as password as set up when creating an account. Or, simply reset the password. If you haven’t set up an account, you can set one up here as well.

3. Select the order number you wish to download.

4. The order will appear with a “download here” link.

5. Click the link and you will be directed to your user accounts download page for the specific product requested.

6. From here, you can download the products associated with your account and email.

What do I do if I still can't access the download links to my products?

If you have trouble with the link not working, or that the file won't download to your computer, first check that you are not using a firewall on your server. If you are, make sure that the firewall settings allow you to download large files. Some firewall applications limit internet usage and downloads. If that doesn't resolve the problem, please try copying the link and paste it into your web browser. Also, try the download using a different web browser. If both are not working, or if you get an error while trying to expand the compressed file, please email Customer Service and we will help you resolve this issue.

support@wesoundhuman.com

I purchased a library but would rather have the bundle?

If you have purchased a product in the past and a bundle is now available, we’d be happy to update you. Please contact our support team for further details.

support@wesoundhuman.com

Do I need to do anything to get the latest updates?

Updates will be sent out to the original purchase e-mail address, so it’s always a good idea to check that address as well as your junk folder first. You can also check out the “Library Updates” (Insert link) page and check there as well.

If there has been an update and after 24 hours you still have not received your new download link, then please feel free to contact support@wesoundhuman.com and we will be happy to assist you.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@wesoundhuman.com or mailing us at:
We Sound Human
12418 S Putney Court, Leesburg, Fl 34788

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@wesoundhuman.com or by mail at
We Sound Human
[Re: Privacy Compliance Officer]

12418 S Putney Court, Leesburg, Fl 34788