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FAQ

What's your return policy?

We offer a 100% Happiness Guarantee on all of our products.

If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles. All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized We Sound Human Reseller/Retailer. Any products purchased with an authorized We Sound Human Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailer's return policy).

Refund process


Please complete our contact form for Technical Support notifying us that you have successfully used the product with your system but would like a refund.Reason for requesting a refund (this is to help us make the product better for other users)Once the process is complete, We Sound Human will refund in the amount of the full purchase price.

Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.

support@wesoundhuman.com

Are all libraries royalty-free?

We Sound Human Licensing Agreement

You can use the full versions of our samples, loops and instruments to create, produce and release your own productions without paying We Sound Human any royalties (ie. Royalty Free). The full version of our products is "license free" because you buy the license to use our products when you buy that specific product. The only thing you are not able to make with our products is a sample library like the ones we sell. You can't resell, loan, or rent any of the We Sound Human products you have purchased. The test drive versions of our products are for testing purposes only and are not covered by the end-user licensing agreement or royalty-free usage. Below is a copy of our general license agreement:

End-user License Agreement

The samples contained herein are licensed, not sold to you, the individual end user, by We Sound Human. This non-exclusive, non-transferable license is granted only to the individual end user who has purchased a lawfully made copy of this product from We Sound Human or a distributor authorized by We Sound Human. All samples remain the property of We Sound Human and are licensed only for use in the creation of a live or recorded performance that includes the licensed samples as part of a derivative musical work created by the licensed end user. This license expressly forbids resale, rental, loan, gift, or transfer of these samples in any format or via any medium, except as part of a derivative musical work. The samples may not be included, whether unmodified or as part of a derivative work, in any sample library or virtual instrument product. If you use this product in the creation of a music library, or music intended to be included in a music library catalog, you cannot use the demonstration mix track files or recreate the demonstration mix track, you can only use the other files to create a derivative musical work. When present, the demonstration mix track files contain the word “demo” in the file name. Some products do not contain any demonstration mix track files or demo files. All rights not expressly granted herein are exclusively reserved by We Sound Human.

Can you use We Sound Human products in the making of Production Music or Music Libraries?

Yes! We Sound Human makes loops and virtual instruments. All virtual instruments are licensed to you for use in the creation of music, including Music Libraries. Our loop libraries commonly are in construction kit format. This means that we have created an entire song and presented you with the stems or individual tracks. The mix track or the demo track cannot be used for the creation of a music library and you can not recreate the mix track or demo track for the purpose of a music library. The stems or files, other than the mix track or demo track, can be used in the creation of library music.

Can I use We Sound Human products to create a Loop Library or a Virtual Instrument?

No, sorry, We Sound Human libraries or the elements of loop libraries cannot be used to create other loop libraries or virtual instruments. We Sound Human Virtual Instruments cannot be used in the creation of any Loop library or any other Virtual Instrument.

Is the Starter Pack edition of the We Sound Human products covered by the Licensing Agreement?

Yes! The Starter Pack edition of our products are covered by the protection and royalty-free coverage the above license agreement provides.

What formats are included?

Our libraries include both the Multi-Format and Kontakt editions.

Both editions come included and contain identical song kits, performances, instruments, and content. You can use the Multi-Format edition and work directly in your DAW of choice. You don't have to use Kontakt to use the Multi-Format edition of the library.

Multi-Format

The Multi-Format edition comes with WAV, Apple Loops, and Rex file types. The Multi-Format edition works with all DAWs and is compatible with your DAW of choice. 

  • Wav/Acid — WAV files are the industry standard and compatible with all of today's major sampling and looping software on the market including FL Studio, Ableton, Logic Pro X, Steinberg Cubase, Presonus Studio One, Cockos REAPER, Digidesign Pro Tools and many more. The Acidised Wave files contain additional metadata similar to the Apple Loops and Rex2 formats that allow for additional time-stretching, looping, and tempo functionality. Whilst they are likely to work in all software programs that support the .wav format, they may not display the looping and tempo information in some programs.

  • Apple Loops — Apple Loops are compatible with Logic Pro X, Garageband, Apple Logic Express, Soundtrack Pro, and more, and enable you to adjust and adapt to different tempos and keys automatically due to the encoded hit-points and other metadata contained alongside the audio.

  • Rex — Rex2 Loops compatible with Propellerhead Reason, PreSonus Studio One, Steinberg Cubase, Steinberg Nuendo, Cockos REAPER, Apple Logic, Digidesign Pro Tools, Ableton Live, Cakewalk Project5, Cakewalk Sonar, Image-Line FL Studio, MOTU Digital Performer, MOTU Mach 5 (software sampler), and Synapse Audio Orion Platinum, among others and are similar to contain metadata along with the audio that allow for additional functionality like time-stretching.

  • Multitrack Drums — Multitrack Drums are provided in the 24-bit WAV file format and contain each of the drum kit pieces like Kick, Snare, Hat, and more as there own separate file, allowing you to have complete control over each of the drum kit elements in your mix. The multitrack recordings of performances contain the complete studio session with nothing held back.
Kontakt Edition

The Kontakt edition requires the full version of Kontakt 5.6.5 or higher. The Kontakt edition will not work with the free Kontakt Player or as a stand-alone VST instrument. 

The Kontakt edition is not a multi-sampled virtual instrument but rather a phrase-based engine built from performances, loops, and samples that allow you to create an authentic performance from the recorded content. 

How does the Kontakt edition work?

The Kontakt edition requires the full version of Kontakt 5.6.5 or higher. The Kontakt edition will not work with the free Kontakt Player or as a stand-alone VST instrument. 

The Kontakt edition is not a multi-sampled virtual instrument but rather a phrase-based engine built from performances, loops, and samples that allow you to create an authentic performance from the recorded content. 

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